Holidaymaker says seaside hotel is ‘worst in UK’ with ghastly stains on his bed

One horrified hotel customer couldn’t believe the room he booked at the Royal Albion Hotel in Brighton and says they offered him a discount – but only if he booked with them again.

One vacationer said blood and urine stains were found on his bed in a Brighton hotel
One vacationer said blood and urine stains were found on his bed in a Brighton hotel

A vacationer who booked at “Britain’s worst beach hotel” was appalled after claiming he found blood and urine stains on his bed – and said the manager offered him a discount if he book again.

Paul Deery spent three nights at the Royal Albion Hotel in Brighton last month but claims his “terrible” room has an “unmade” bed, tobacco on the table and pubic hair in the bathtub.

The 39-year-old had booked a book for his friend Paul Mallon, 40, and was paying £ 350 to stay.

But they say the manager of the three star hotel only offered a 10% refund for their stay.

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Paul Deery, 39, paid £ 350 for a three night stay at the Royal Albion Hotel in Brighton but says the room he got was dirty
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Image:

Kennedy News and Media)



When it doubled, Paul received a “final offer” of 50% on his next visit to the hotel – which Paul thought was “cheeky” in wanting a full refund and not wanting to “negotiate” or return to the venue.

Both Paul and Paul were so disgusted with their stay that they were forced to take COVID tests – which came back negative.

Which? The magazine criticized the hotel as “one of the worst hotels we have ever inspected” in 2018 and re-listed it as such in 2021, giving the venue a 0.5 out of 5 star rating for cleanliness and the same for the food.

Her brutal criticism urged vacationers to “avoid at all costs,” saying the Regency-style hotel “makes the Fawlty Towers look like the Ritz”.

Paul, a recruiter, said, “It was right on the ocean, it was £ 350 for three nights so it wasn’t cheap.








Pictures of the blood stains Paul says were in his bed
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Image:

Kennedy News and Media)










Paul also says there were urine stains on his bed too
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Image:

Kennedy News and Media)



“So we come into the room and it’s cold and damp. My girlfriend’s bed wasn’t made so it was pretty obvious it hadn’t been cleaned beforehand.

“That would be bad enough, but it’s unacceptable during Covid times. Above all on their website, they guarantee that all rooms comply with Covid regulations and are cleaned regularly.

“There were blood and urine stains on my friend’s mattress. My friend hadn’t noticed the stains at first because they were under the top sheet. The sheet went up a little and that’s when we saw it.

“What I can only tell by the pubic hair in the bathtub is tobacco residue on the table. The whole thing was really horrible.








Which? The magazine criticized the hotel in 2018 as “one of the worst hotels we have ever inspected” and in 2021 re-listed it as such
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Image:

Kennedy News / Google Maps)



“Me and my friend went down to see the manager but he wasn’t available. We left a message and were told someone would get in touch but it didn’t happen.

“Because we were there for a short break, I didn’t want to spend all of my time this weekend chasing the manager.

“We had no other alternatives, everywhere we checked in, everything was booked out, so we had no choice but to stay there.

“We would have moved but there were no other hotels available. Also, we couldn’t reach the manager so we were in a stalemate.

“They said there was daily cleaning, but our room wasn’t even cleaned.

“Me and my friend did Covid tests after our stay, just in case. Fortunately, the tests came back well.”








Pubic hair should also have been in the shower
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Image:

Kennedy News and Media)










Paul says the hotel room and bathroom weren’t cleaned
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Image:

Kennedy News and Media)



Paul took the problem further and emailed the hotel manager in hopes of a full refund.

Paul said, “When I emailed the manager he came back saying ‘This is not part of our usual high standard, we will make sure this never happens again’ and offered us a 10% refund on what would have worked at around 30 €.

“I was a little offended about it and sent an email back with the message ‘This is not good enough’.

“Then he came back with an email titled ‘Final Offer,’ which I found a bit cheeky, like we were in some kind of negotiation.

“He offered the same 10% refund and 50% discount again if we stayed here again. I sent an email back saying I won’t be staying at the hotel again, so the 50 will apply % not. I want a full refund. ‘ I didn’t hear from him after that.








Paul was initially only offered a 10% refund before receiving a 50% discount on a future stay
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Image:

Kennedy News and Media)



“It’s a bit offensive that we’re just being ignored. The whole experience was terrible. I usually complain, but that was just awful.

“It wasn’t as stupid as a crack in the window, it was stained with blood and urine.

“We didn’t spend too much time in the hotel over the weekend for obvious reasons. That is totally unacceptable, especially for the price I paid.”

The Britannia website boasts that the 219-room Royal Albion is “one of the most popular” in Brighton, claiming it “offers character and style in a prime position” while “proud of its reputation as a family hotel”.

Britannia Hotels have been contacted for comment.

After asking for comment, the Royal Albion confirmed that the matter had been “settled” and that Paul would receive a refund.


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