Family-of-7 trapped in ‘hellish mouldy and rat-infested’ two-bed flat for 10 years

Adrian Paisey and partner Lucy Neale say the last decade in the apartment has been “nothing but hell”

The family of seven states in one
The family of seven claims to live in a “hellish” two-room apartment with mold, moisture and rats roaming the ceilings

A family of seven who have lived in a moldy, damp, and rat-infested two-bedroom apartment for the past decade says they desperately need a bigger home.

Adrian Paisey, 33, and partner Lucy Neale of Withywood, Bristol, claim that their children suffer in the apartment and are afraid to sleep in their bedroom.

The couple, who have described the last 10 years of their home as “nothing but hell”, fear that the appalling conditions in the home could put their children’s safety at risk.

They said they reported their concerns to their local council and housing association, but claimed they had been pushed from “pillar to pillar” by both organizations.

Housing company Curo has apologized for the situation and has announced that it will do everything in its power to resolve the problem, BristolLive reports.

Adrian Paisey and partner Lucy Neale claim that their children are suffering in the ground floor apartment


Shashana Brown / Bristol Live)

Mr Paisey claimed the housing company came out two years ago to treat the mold and moisture with a 10 year guarantee that would not return.

He said, “It has been an on-going affair for several years and now rats are starting to invade the property and Curo is doing nothing about it.”

“In the colder weather, the rats dig holes in the walls and run around our kitchen ceiling,” he added.

Curo said overcrowding is a likely cause of mold formation from condensation build-up – and will do everything possible to resolve the problem.

A spokesman for the association said: “We are sorry that the family has these problems in their home.

The couple described the last 10 years of home living as “nothing but hell”


Shashana Brown / Bristol Live)

“Last year we ran a moisture and mold treatment program on the property and installed a ventilation system to minimize condensation. We have arranged a visit to a specialist assessor for this week so that we can assess the problem, agree on a treatment program, and find out what else we can do to prevent mold from growing again. “

Despite months of complaints about pests at Curo, Mr Paisey said nothing had been done about it.

Curo replied, “Mold and pests have been reported to us in the past and every time we learned about it, we took immediate action.

“When pests like rats are reported in common areas, we bring in pest control companies, and that specialist company is currently running a treatment program throughout the property.”

Mr Paisey, who suffers from anxiety and depression, said the family urgently needs more suitable housing for the benefit of their children.

Despite months of pest infestation complaints, Mr Paisey said nothing was done about it.


Shashana Brown / Bristol Live)

The couple’s one-year-old son, Jenson, has several health complications, including cysts in the brain and difficulty breathing.

Concerned for his well-being, they consulted a pediatrician for respiratory diseases, who said the family must move to more suitable accommodation immediately.

Mr Paisley said when telling Bristol City Council about their housing situation, an environmental health officer visited their home and gave them an “overcrowding awareness hazard” warning.

“We’re eligible for four-bedroom accommodation and were included in Volume 2 a few months ago, but we’re still waiting,” he added.

There are more than 16,000 people on the waiting list for the housing register, according to Bristol City Council.

As the city’s population is expected to grow significantly over the next few years, it is “prioritizing the delivery of new homes across the city to both meet this demand and prevent future generations from being priced out of their local community” .

A spokesperson said: “We are working hard to find clean, safe homes for applicants on Bristol’s HomeChoice housing register, with each case being assessed individually.

“This includes making sure that your ranking in the register reflects the urgency of your needs, and as those needs become more immediate, your application will be given additional priority.

“We’re taking steps to maximize the city’s limited housing stock while working with our partners in the industry to make the most of the housing available. The ongoing housing crisis and the effects of the pandemic are putting families under constant pressure to find suitable accommodation.

“We are providing support to the best of our ability in a nationwide situation that cannot be completely resolved without the provision of apartments.”

Curo said it understands the family has been bidding unsuccessfully for larger properties and will continue to advocate for the family’s urgent housing needs.

Her spokesman added: “The property that Ms. Neate first moved into alone in 2013 is clearly no longer suitable for her family and we are doing everything we can to help them move to a larger property.

“There is a serious housing shortage in the region and we fear that they have not been able to move into an apartment that meets their needs.

“As a housing association, we neither manage the waiting list for apartments, nor do we set the priorities that households receive when they ‘bid’ for an apartment.”

Before Christmas, Ms. Neal said she was ashamed to have visitors at home and that there was simply not enough room for the family to celebrate the festivities with loved ones.

“A bigger home would really help improve our health and wellbeing,” she said.

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