A COUPLE have claimed to have been “eaten alive” by bed bugs, but the hotel manager said some guests were “looking for an excuse not to pay”.
Guests at the Roker Hotel in Blackpool said they woke up with bed bug bites after spending a night in the “dirty” hotel.
In a TripAdvisor review, one guest said: “The morning after we arrived, my wife and I were bitten by bed bugs, as were our friends who went with us.”
Roker Hotel manager Roberto told LancsLive, “You could see they were looking for an excuse not to pay, people are always looking for an excuse not to pay.
“It was very obvious that they just wanted to stay free.
“We have been here for 20 years, we have regular customers who come by quite often.”
Out of 898 hotels in Blackpool, the Roker Hotel ranks 53rd worst.
Of the 267 reviews, 19 rated the hotel as “Excellent” and 32 as “Very good”.
But 185 reviews describe the B&B as “awful”.
On average, it costs £ 30 a night and includes free parking, breakfast, and WiFi.
Charlotte May shared her experience with the Roker Hotel on the Blackpool Nightmare Holidays Facebook group.
Charlotte claimed: “The beds were only made for the next few arrivals, not changed.
“Dirty towels and sheets, food on the floor and bed bugs.”
Charlotte’s photos show mold on the walls and brown stains on the bed linen.
She took photos of small black bugs near the buttons of a mattress.
Charlotte has reported the hotel to Environmental Health and Trading Standards.
She was reimbursed for her stay.
This family-run 2-star hotel on the New South Promenade is just a short walk from Blackpool Pleasure Beach.
Another guest, Alison M, said on a TripAdvisor review: “The room was cold, damp to the touch and in poor condition.
“Bed bugs were found the next morning.”
But Roberto said the guests would apologize and that everything was fine.
Roberto added, “At this hotel we give them everything for £ 30. We’re not saying we’re the Hilton, we’re a two star hotel.”
Roberto denied the presence of bed bugs in the hotel but admitted that a long time ago he had spent over £ 1,200 to make sure everything was in order.
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