The Roker Hotel is rated # 845 out of 898 B & Bs in Blackpool because Charlotte shared pictures of tiny black bugs that have gathered under the buttons on the mattress
Image: MEN MEDIA)
A couple have claimed they were “eaten alive” by bed bugs at a B&B while the owner was defending the hotel.
The Roker Hotel on the New South Promenade has been rated # 845 out of 898 B & Bs in Blackpool.
The two-star hotel costs an average of £ 30 a night – including breakfast and WiFi.
The family-run business has free parking and an Italian restaurant while it’s a short walk from Blackpool Pleasure Beach, reports LancsLive.
Of the 267 reviews, only 19 say the hotel is “excellent” and 32 as “very good”.
However, 185 reviews have rated the B&B “awful”.
Charlotte May recently shared her hotel experience last week on a Facebook group called Blackpool Nightmare Holidays.
She said that both she and her family were “eaten alive” during their stay and raised concerns with the owner about the level of cleanliness.
Charlotte said: “The dangers were not a problem for other guests, but all rooms were open with towels.
“Beds were only made, not changed, for the next few arrivals, dirty towels and sheets, food on the floor, bed bugs and god knows (sic) what else, but Covid probably wouldn’t even have entered this building! And no bottle of bleach or anything Detergent? Powder! “
She added that the family was billed at the beginning of the stay but was refunded by the owner.
Photos shared by Charlotte show food behind the bed, mold on the walls, brown stains on bedding, outdated PAT tests, and doors slammed open from towels on the floor.
In other pictures, Charlotte showed small black bugs that had gathered under the buttons on the mattress.
Charlotte said “they’re jumping” as she lifted the button on the mattress.
Charlotte isn’t the first to accuse the hotel of having bed bugs.
Another guest, who left a review on TripAdvisor in November, said: “The morning after we arrived, my wife and I were bitten by bed bugs, as were our friends who went with us.
“They were in a different room on a different floor. When the owner was approached about the bed bug issues, he said it wasn’t bed bugs, it was an allergy to the bedding which we said was unlikely we wouldn’t all 4 have the same problem The owner said he would go and check the rooms. “
Alison M, a second guest who left a review on TripAdvisor, said, “Should stay 2 nights. Could only stay 1. The room was cold, damp to the touch, poor condition. Bed bugs were found on the first morning – had to Luck not slept. ” this bed (family room with 3 beds, only 2 of us). Owner rude for sending emails since then. “
Charlotte told LancsLive that she had reported the hotel to both environmental and commercial standards.
The manager of the Roker Hotel Roberto told LancsLive: “You could see at the beginning that they were just looking for an excuse not to pay, people are always looking for an excuse not to pay.
“It was very clear that they just wanted to stay free. We have been in this business for 20 years, we are confident we have regular customers who come by pretty often.”
Charlotte noted that the electrics hadn’t received a PAT test since 2015
Roberto believed that guests “find excuses” not to pay the cost of their stay. He said: “everything else is fine.”
The Roker confirmed that Charlotte has received a refund for her stay, adding, “The reality is that we are a two star hotel and we charge very cheaply.
“At this hotel we give them everything, breakfast and parking, for £ 30. We’re not saying we’re the Hilton or anything, we’re a two-star hotel.”
When asked about the alleged bed bugs, Roberto said they had problems “a long time ago” and spent over £ 1,200 to “make sure everything was okay”.
He is currently denying evidence of bed bugs on the premises.